Your Questions, Answered

We offer chain-of-temperature transport, including refrigerated vehicles, insulated cooler rentals, gel packs, and temperature loggers. Our cold-chain protocols adhere to industry standards to protect specimen integrity.

All drivers at MedTraq Express undergo rigorous training, including HIPAA compliance and bloodborne pathogen protocols. Many are certified for handling Category B (UN3373) and, when needed, Category A shipments, with annual recertification.

We provide real-time GPS tracking, plus proof of delivery—status updates are available via our portal or through direct dispatcher communication.

We serve Greater Atlanta and surrounding areas, including specimens (lab runs), medications, medical equipment, and emergency STAT deliveries across the region.

Our standard operating hours are 6:00 AM to 5:00 PM. Deliveries requested outside of these hours are subject to after-hours surcharges.

Our standard operating hours are 6:00 AM to 5:00 PM. Deliveries requested outside of these hours are subject to after-hours surcharges.

MedTraq Express offers scheduled delivery solutions with reliable daily, weekly, or custom pickup routines—ideal for labs, pharmacies, and clinics looking for cost-effective, consistent service.

We maintain strict protocols to safeguard sensitive medical items and patient information. Our HIPAA-compliant processes, trained drivers, secure packaging, and professional chain-of-custody logs help maintain confidentiality and integrity of all deliveries.

Our team follows contingency protocols—we proactively communicate any delays, reroute if necessary, and coordinate alternative solutions to ensure specimens and medical deliveries still reach destinations promptly.

If your question isn’t covered here, feel free to reach out—we’re available during business hours 6:00 AM to 5:00 PM and via email or emergency hotline for after-hours requests. At MedTraq Express, delivering with care, speed, and reliability is our commitment.